The Role of Written Communication in Improving Human Resource Practices and Employee Outcomes in Small and Medium Enterprises
Keywords:
written communication; human resource management; SMEs; employee performance; work environmentAbstract
This study aims to analyze the role of written communication in improving human resource (HR) practices and employee outcomes in Small and Medium Enterprises (SMEs). A quantitative research approach was employed using a survey method with a five-point Likert scale questionnaire involving 400 SME employees. The study examines key dimensions of written communication, including its frequency, clarity, effectiveness, and its impact on HR practices and employee performance. Data were analyzed using descriptive statistical techniques to explore employees’ perceptions of written communication in the workplace. The findings reveal that written communication plays a significant role in enhancing task clarity, creating a positive work environment, aligning individual and organizational goals, and improving workplace accountability. Therefore, written communication is confirmed as a strategic factor in improving HR effectiveness and employee performance in SMEs.
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